By the end of this course, participants will gain enhanced levels of self-confidence and improvements in attitudes and morale. Participants will be able to demonstrate full accountability and responsibility in making and keeping business commitments and develop to become high effort performers within a strong performance culture.

Participants will gain insight on the importance of professional appearances. They will be able to incorporate the essentials of effective relationship building at all stages of communication, right from the introduction and to understand challenges, friction and misunderstandings emanating from cross cultural differences and work ethics.

This course focuses on the nature and causes of stress. Work-related stress is discussed in more detail with a focus on solutions to reduce stress, leading to a better working environment.

Through this course, participants will be able to evaluate personal strengths and resources, interpret own behavior with family members and/ or team members at the workplace and assess techniques to manage daily interactions in a positive manner.